Tickets - Eastbourne Borough Council aims to post all tickets within 4 working days. Eastbourne Borough Council does not accept responsibility for tickets that are lost or stolen.
Other items - Subject to availability, Eastbourne Borough Council aims to post orders within 4 working days. However, if there are any unexpected delays, we will contact you by email or telephone. The prices quoted for our products do not include the delivery charge. When you add an item to your order, a delivery charge will be added automatically. You will always be able to see the total price of your order and delivery charges before you buy.
For Mainland UK (and the Isle of Wight) delivery is normally within 5 working days.
We use a commercial carrier service, whose normal delivery schedule is Monday to Friday, 07.00 to 18.00. It is not possible to specify precise times. If you need delivery on a specific day, please add this information on the secure payment page in the extra information box.
We deliver to the entrance of your property. Our carriers do not unpack, position furniture or take away packaging. Please tell us about any access problems before you place your order.
We normally require a signature for the delivery. If nobody is in when the delivery is made, a card will be left by the carrier with further instructions on how to rearrange the delivery.
Delivery will be deemed as successfully made once the product has arrived at the address specified. Signatures will be required as proof of delivery, but confirmation procedures are ultimately decided by third party organisations. All goods must be signed for by an adult aged 18 years or over. Products will be deemed to be your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk.
Products will only be left at the delivery address without the recipient's signature if you have specifically requested this and by so doing, you accept all liability as to the completeness and security of the goods. In this case we will not accept any claims for short or non delivery of your order.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
Should delivery be refused at the delivery address and re-requested for another date, we may charge for the second delivery, as we met our delivery obligations with the initial delivery attempt. It is the recipient's responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of delivery. If boxes look damaged on delivery we recommend the contents are inspected before accepting and signing the delivery note.
You have 14 working days from the day you receive the goods to cancel your order. Goods must be returned in their original packaging, and in saleable condition to the fulfiller detailed on your receipt, at your own cost. A full refund of your original order including P&P will be made within 30 days. Where possible please notify the fulfiller by email that you are cancelling your order, quoting the order reference number.
Exemptions: Tickets, CDs that have been opened, perishable goods such as food.
If you have any problems please email firstname.lastname@example.org