Awards for Southcroft Guest House

VisitEngland 4 Star Guest House

All the national assessing bodies (VisitEngland*, VisitScotland, Visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience. When choosing your accommodation look for the Quality Rose, the official marque of the Enjoy England national tourist board rating scheme.

Additional information on this classification scheme is available here.

VisitEngland Silver Award

Gold and silver awards are given to hotels and guest accommodation that provide exceptional quality in all areas but in particular in service and hospitality.

Additional information on this classification scheme is available here.

VisitEngland Breakfast Award

The VisitEngland Breakfast Award recognises those hotels and B&Bs that offer their guests a quality and choice of breakfast, service and hospitality that exceeds what would be expected at their star rating.

Additional information on this classification scheme is available here.

Member Of EHA

The Eastbourne Hospitality Association encourages membership from all sectors in Eastbourne to put forward their views for the Development of Eastbourne's Tourism and Trade. We have representation from Hotels, Restaurants, Self Catering, Trade and Attractions. Working together, improving and maintaining strong bonds with Eastbourne Borough Council and the Chamber of Commerce to become a united force for the good of Eastbourne!

Additional information on this classification scheme is available here.

Fair Booking

FairBooking aims to provide the best deal for the customer, the business and the destination. By making a booking with a FairBooking property or through a FairBooking website you are guaranteed the best rates on-line and the revenue stays within the local economy. In addition, FairBooking businesses donate for every direct booking they receive to an approved good cause that supports environmental and community schemes.

Additional information on this classification scheme is available here.

Welcome To Excellence

Good customer service is key to growing a competitive business

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • Surface of the car park and pathway leading to entrance is
  • brick pavement

  • Route from the parking area to the entrance:
    • YesHas steps and no ramp

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesLounge
  • YesGood contrast between the floor and wall
  • YesClear surfaces such as glass doors have contrast markings
  • YesGuest information available in large print (14pt and over)

Bedrooms

  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
  • YesSeparate shower unit with support handrails available

Notes

  • Due to the nature of the building we are not accessible for guests with wheelchairs but are pleased to make provision to accommodate any special needs which we are able to.

Entrance

  • YesSteps to the main entrance
    • 4
      Number of steps to entrance
    • YesHandrail by steps
  • YesEntrance well lit
  • YesBell at main entrance

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesLow potassium
    • YesLow sodium
    • YesNut free
    • YesAdditive free
    • YesOrganic
    • YesVegetarian
    • YesVegan

General

  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training