Awards for Bella Vista Holiday Guesthouse

AA 4 Star Guest Accommodation

Star ratings, from one to five, show the standard of quality for hotels, guest accommodation and self catering.

Additional information on this classification scheme is available here.

Member Of EHA

The Eastbourne Hospitality Association encourages membership from all sectors in Eastbourne to put forward their views for the Development of Eastbourne's Tourism and Trade. We have representation from Hotels, Restaurants, Self Catering, Trade and Attractions. Working together, improving and maintaining strong bonds with Eastbourne Borough Council and the Chamber of Commerce to become a united force for the good of Eastbourne!

Additional information on this classification scheme is available here.

Welcome To Excellence

Good customer service is key to growing a competitive business

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • Surface of the car park and pathway leading to entrance is
    • YesSolid ie tarmac / concrete etc
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesOne or more bedrooms
    • YesLounge
  • YesGood contrast between the floor and wall
  • YesClear surfaces such as glass doors have contrast markings

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
  • YesSeparate shower unit with fixed shower seat or shower chair available

Notes

  • None of our bathrooms have permanently fitted handrails by the WC or in the shower, but temporary/removable facilities may be hired localy and installed in some rooms for the duration of your stay if this is necessary. The use of such removable support facilities is entirely at the risk of the user, and no liability for any damage or injury due to use/misuse or failure of such hired equipment can be accepted by the guesthouse owners.

Entrance

  • YesSteps to the main entrance
    • Singls Doorstep
      Number of steps to entrance
  • YesRamp to entrance
  • YesEntrance well lit
  • YesBell at main entrance

Dining

  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesNut free
    • YesAdditive free
    • YesVegetarian
    • YesVegan

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training