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Terms and Conditions

1.Eastbourne Borough Council has provided this Visit Eastbourne accommodation booking website (Website) as a facility to customers wishing to stay in Eastbourne and its environs, and makes every effort to present appropriate and up to date information. All the prices, details and availability are supplied directly by the accommodation provider and presented at this website in good faith, but without any liability whatsoever.

2.Any booking made through the Website is a contract directly between you and the accommodation establishment, and is subject to that establishment's usual terms and conditions, in addition to these terms and conditions.

3.Prices are for accommodation only or accommodation plus board as stated on the booking confirmation and do not generally include any additional expenses incurred such as additional meals, drinks, use of the telephone etc., except where specified on the booking confirmation.

4.All accommodation providers have their own terms and conditions with regards to payment of the balance, and cancellation (see below). The accommodation establishment may request that you pay all or part of the balance before arrival, on arrival or on departure. They may also request payment by cash or cheque only. You will be contacted directly by the establishment to confirm the payment terms. The establishment has the right to reject a booking if payment is not received; your card payment is declined; or incorrect cardholder details and billing information have been supplied.

5.If you need to change or cancel your booking you must liaise directly with the accommodation establishment. If you fail to take up the accommodation, without prior arrangement with the accommodation establishment, then the booking will be automatically cancelled. All cancellations are subject to the accommodation establishment's normal terms and conditions, which may mean that part or all of the balance is not refundable.

6.Any data gathered during the course of this booking may be held on computer files and is shared with your accommodation provider. It is important that all the information you give is correct. It is your responsibility to inform the Accommodation Provider of any changes.

7.Please ensure that any credit card details you give, match those on your credit card billing statement. Your credit card details will NOT be used by VisitEastbourne (Eastbourne Borough Council) and can only be accessed by the Accommodation Provider. In some cases this data is held only as security until your check-out date and may not be charged. Please see the Accommodation Providers terms and conditions for relevant payment details.

8.Following your booking you will receive a reservation or confirmation e-mail which will include a unique reference number. It is important that you print off this document and present it to the Accommodation Provider on arrival.

9.Acceptance of any booking request is entirely at the discretion of the accommodation provider and the Council accepts no liability for;
a) any failure by a provider to receive or accept a booking request
b) any damage suffered by any visitor to any of the properties listed on Visit Eastbourne arising out of any booking request or any visit to such establishments.

10.Whilst the Council endeavours to ensure that the information within Visit Eastbourne is correct as at the date it is posted, the Council does not warrant the accuracy and completeness of the material and accepts no liability relating to its subsequent use.

11.To the maximum extent permitted by law, the Council excludes all liability (direct or indirect) for any kind of loss or damage that may result to you or a third party whether arising in Tort (including without limitation negligence), Contract or otherwise.

12.These Terms and Conditions of Use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

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